A cellular company changed my plan without notifying me. When I found it out, I contacted that cellular company and argued: either put me back to my original plan or terminate the service. I terminated the service on my end, but the cellular company still keeps charging me. Finally, I talked to a high level manager and she promised to remove all the unreasonable charges and the service was stopped before this date since I talked to agents again.
I don’t think this should be something I need to pay for. However, this unreasonable charge went to a collector and showed up today. The incident happened almost 3 years ago. This will definitely affect my clearance.
What should be the best thing I need to do? It is just a small amount of money, but I feel very uncomfortable to pay since I didn’t use the service that was charged.