Mr. Phalen is right, if you have 50,000 background investigators, a pending caseload 500,000 cases doesn’t matter. But they have less than 8,000 investigators. Timeliness (case turnaround time) is directly related to capacity and caseload.
Mr. Phalen is right, if you have 50,000 background investigators, a pending caseload 500,000 cases doesn’t matter. But they have less than 8,000 investigators. Timeliness (case turnaround time) is directly related to capacity and caseload.