He's out of touch with the field. 40-80 day delivery, even if the backlog were 5 million? At present, FI's can juggle 2-3 dozen cases at any given time - give me a break. FI's will always be at the mercy of subjects' and sources' schedules/availability/cooperation (or lack thereof).
Throw in high turnover, low morale, inefficient IT solutions, one year development period, the switch to new case requirements/training, and a butt-load of other things. Currently a "trainwreck" indeed.