Phone interviews are definitely easier for investigators. I’m just not sure that the customer is getting the best investigative product when an entire investigation is completed by phone. Subjects have consistently treated their Sf-86 information and the entire investigative process as somewhat of a farcical routine. Now, with everything by phone the entire process has just been downgraded even more. Subject’s and Sources have every excuse an opportunity to take advantage of the impersonal nature of the phone. We have no idea what they are really doing on the other end of the phone call. I am often quite certain Subject’s aren’t really listening to the question being asked (because they are actively doing something else) just answering the questions the way they know they should be answered.
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