Why is DCSA continuing to mandate telephonic or VTC interviews for all of their field work?
I know they went to telephone/VTC to decrease the backlog that OPM/NBIB created back around 2014-2017, however, why do they continue to mandate that these interviews be done by phone if when there are serious issues involved in a case?
This makes absolutely no sense to me.
All other federal agencies allow the Investigator and the public determine how the interview should be conducted based upon local circumstances of COVID-19. I am surprised more federal agencies aren’t speaking out in opposition to DCSA conducting all of the investigative work by telephone.
Only three years ago it was a major issue to conduct any work by telephone for OPM/NBIB without meeting the criteria of a telephonic interview. Now it’s become the wild wild west in regards to telephone work. Yes a pandemic made it necessary to conduct telephone work for a period of time, however, the work should be back to being done in person as the pandemic lessens and wanes in this country. I find the telephone policy with DCSA to be contradictory and hypocritical from what it is now vs. what it was prior to 2018. All of us Investigators used to get eviscerated for conducting a telephone interview without having met six different criteria. Now it’s looked down upon to go in person to conduct field work. What a schizophrenic agency. And yes I know it’s a new agency but many of the managerial personnel from OPM/NBIB were transferred over to DCSA.