2015: “It always gets worse before it gets better”
2016: “We’re at around 500k cases, but uh, things are always worse before they get better”
2017 3rd quarter: “We are at 700k cases, pretty good compared to last quarter!”
2018: “This isn’t going to go as smoothly as we thought, huh?”
On a serious note, I’d like to imagine the transition for fed employees will be an administrative mess, but not too bad. Not even concerned about the contractors’ transition, though interested to see retention rates (the big elephant in the room no one talks about) for a DSS operation
History repeating itself once more.