Call center investigators

Well, CACI is making it official, opening a call center to complete investigations. There are so many concerns with this, and I don’t understand how anyone thinks this is a good idea. There are enough times when sources do not want to talk to us in this new remote environment because they think we are scamming, now they really won’t talk to an investigator when they can hear dozens of other voices in the background. Not to mention, you can keep a subject interview private in a call center. I doubt each investigator will have an office because they will not be cost effective for CACI. This is not how the “safety of our nation” is ensured, despite what CACI believes and promotes in the job posting.

Is this a model for centers across the country? How will in person attempts be handled? Maybe by the part-time on call investigators that CACI just posted a job.