Is it a faux pas to contact Scattered Castles directly?

I’ve been waiting for my TS/SCI clearance for ODNI (applying as a civilian employee, not contractor) to go through since April. I should be in adjudication, but neither HR nor the security team could tell me anything about my clearance’s status when I asked at the beginning of July. I’ve had complete silence since, even for emails asking other questions. Given the current government turmoil, I’m sure ODNI is dealing with a lot of internal chaos, and I was recently made aware that Scattered Castles has a help desk where you can ask them directly about your clearance status.

If this is true, would it be worth going above my ODNI contacts and calling SC, or would that action reflect badly on me and make ODNI annoyed enough to want to pull my offer and stop my clearance process?

Is it even worth contacting SC - is there a possibility that my clearance has been approved and ODNI isn’t telling me because they’re waiting for the hiring freeze to end first so they can onboard me? If that’s the case, I’d want to know so I can take my clearance and apply to other jobs.

probably held up given the freeze…or I’d actually argue any hiring at ODNI is likely over.