Timeline for CBP provisional clearance

I am currently awaiting provisional clearance for a mission support position with COB. I completed my SF86 at the end of April.

I’ve inquired with HR 3 times and they tell me it’s still in the works. None of my employers/references etc have been contacted. No contact from an investigator. I dont see any inquiry on my credit report.

I know it takes awhile but can I ask [Will I be given] information about where the file actually lies?

I’d appreciate any help.