site reports no open investigation exists? doe q clearance timeline check?

I believe the contractor im hired under has me getting a Q clearance… i’ve had an investigator come to my employer back in sept of 2022… i sent paperwork / fingerprints etc well before this, maybe early august.

I thought this would at least give me some status, but when i put my info it says …
No open investigation exists for this individual. Please verify the name and SSN are correct. You may contact the eDISS+ Help Desk for further assistance.

Should i be concerned by that error?
Also, for me its been since about sept 15th since i had the interview at my company, whats the average time these days till cleared. My background is long but mostly static, so its been about 3 months since that point at least, i was told 4-6.