Clearance crossover from military to CTR

Hey all,

I was on active duty military and held a TS. I am on terminal and accepted a job with another with a company supporting another military branch as a CTR. On my first work week, the FSO claimed my clearance was not showing up. I confirmed with my security manager before I left I had a clearance showing up in the system(DISS). Is there a timeline for crossover? I believe my investigation was done in 2020

The only thing that changed when I initially had my TS was a foreign contact from my time stationed overseas, but I reported that 2 years ago. The contact was from a friendly country so I don’t see why that would hold up the crossover. This is definitely adding another layer of stress while trying to transition from the military.