Currently with Keypoint now, only been on the job for a few months. To be honest, I’m still undecided as to whether or not it is as bad as the reviews. So far I haven’t felt overworked. I only work 9-5, Mon - Fri and I’m usually able to complete everything I’ve been assigned. I think I’ve only heard from my field manager about 2 or 3 times since I’ve started, she seems pretty good and doesn’t seem to bother anyone unless they aren’t getting their work done on time. As long as you utilize proactive communication I have hadn’t any issues with management.
The training was 2 weeks online from home and then 2 weeks in Loveland, Colorado. They’ll put you up in an extended stay hotel and they also pay a per diem which was 42 dollars a day if I remember correctly. The classroom training isn’t too bad, they throw a lot at you but they also offer study sessions at the hotel meeting room in the evening, and you are authorized overtime for those study sessions. There’s a test the first week of class which doesn’t count against you, it’s more of a progress exam. You’ll be required to pass a “final” exam at the end of the second week in Colorado, if you don’t pass with an 80 or better then you’re pretty much fired. There is a make up test you can take but it depends on what score you got on the final and whether the instructors think you’ve been taking initiative and participating in class.
After colorado was 2 weeks of OJT where some dude showed up to my house every day and rode around with me, he was cool but he wasn’t too fond of the job.
Other then that, it’s not too bad. I haven’t felt like I would have to work off the clock just to stay on top like some reviews on indeed or glassdoor have mentioned. I guess it just depends on your area how much you’ll be assigned. If you have issues because you feel overwhelmed, just reach out to a field manager and tell them so.
And no, I’m not some corporate lackey trying to praise keypoint. When I applied for this job i read every review and did as much research as I could, all the while asking myself why I was going into this if everything seemed so bad. I’m a military vet and a recent college grad but this is my first “real” job so I definitely plan on using the experience as a stepping stone. So far it pays the bills and I like not being tied to one spot all day. The flexible schedule is nice because I can fit in my personal errands between meetings. Sometimes I work a few extra hours throughout the week and that let’s me take most of Friday off, so that’s nice.