CSRA began receiving work from OPM earlier this year (Jan-Feb timeframe). Cases have very slowly trickled in and have mostly favored the T3 case type. Most cases are new or have fairly recent SD's, compared to another major vendor who was assigning cases with SD's as far back as 2015.
Although the issuance of new cases is a plus, there has been a drastic reduction in case assignments. The lack of work for our metro center has resulted in my SL tasking us out well-beyond our normal coverage area (upwards of 100 miles in both directions). It's almost as though we initially hired way too many Investigators during the surge and now do not have enough work to go around... certainly a point of concern as well.
CSRA has a policy which was unbeknownst to those of us lucky enough to be tasked outside our normal areas which requires you to obtain a rental car the morning of anticipated travel above 100 miles... Now we are taking more time away from production picking up a rental, completing expenses reports and losing our mileage reimbursement incentive. As of yet, we have no local long distance billing strings or a non-production string to use while obtaining the rental to off-set the amount of non-production time spent acquiring the vehicle or driving outside of our respected coverage areas.
I know it is understandable for there to be speed bumps along the way with a start-up program; CSRA has had their fair share. The lack of case assignments is certainly troublesome though. The only explanation my SL can give is that we must work these outside cases to prove that we can work cases in our regularly assigned areas.... clear as mud, right? Not exactly sure what working cases 100 miles from my home will prove to OPM. My assumption is that we must prove our worth to OPM before they will bulk assign us work.
Luckily, up until recently we could charge "Pending Case Assignments" on days we had no work. Now we must bill to "Training" and review job aides and the handbook... It appears for now we will continue to be "volun-told" to work well outside our normal coverage areas until OPM hopefully opens the tap on case assignments.
All in all, I would say that I am not impressed with CSRA thus far. I've even very strongly considered returning to my prior employer, despite taking a small reduction in pay. The lack of work is a concern. Although a localized issue, my SL is undoubtedly the worst supervisor I've ever worked for in my entire career in investigations and law enforcement. Widespread issues with our internal systems and a total lack of communication from the top down has certainly been demoralizing as well. Hope this helps.