Hello everyone.
This is a problem in re reciprocity.
I had a T3 w/ clearance from DHS/USCIS.
After waiting over a year for a CBP officer position (T5 + poly; no clearance), I decided to withdraw in favor of a different job within CBP (Import Specialist ~ unsure if T4 of T5).
Then I was offered CBP Tech.
Then I was offered CBP Entry Specialist.
Then another IS.
I’ve accepted and withdrew out of some (HR made me).
Now, 4 months since the first TO (and only TO going for me), I can’t get a good answer on the status.
HR says everything is pending.
Support teams tell me no decision has been made on reciprocity, plus the case is on hold.
I fear my accepting and withdrawing sabotaged the process through a system glitch.
Not having access to the screens and the right systems, I cannot speak intelligently on whether this could be true or not.
All I know is that reciprocity should take 2-3 weeks to be decided on.
A previous TO (cbp tech) resulted in a “reciprocity granted” email generated 3 weeks after I had officially withdrawn.
Now it’s 4 months and support confirms “on hold” for the only TO in process.
Help 
Does anyone know an intelligent word to use when speaking to HR or support teams?
Anything that will cause them to go “huh”?
I cannot get in touch with the decision makers (OPR @ DC) so I’m stuck dealing with liaisons.