Trouble crossing over

So I just have been re investigated in 3/2019, and it’s been closed on 6/2019, I have been fully adjudicated everytime when I get the crossover part it always comes back as “unadjudicated information” I don’t have no IR (Incident Report) or Flags on my file. So I don’t know what might be the issue, and why I’m ineligible to crossover. I submitted an FOIA request to the agency I just left. Hopefully, I receive something back soon. I’m at a total lost now, no one is telling me anything.