What's Behind Low Morale for Background Investigators?


Originally published at: https://clearancejobsblog.com/whats-behind-low-morale-for-background-investigators/

At the tail-end of a recent Security Clearance Podcast, we asked ClearanceJobs contributor and President of the Federal Clearance Assistance Service William Henderson what he sees behind the current low morale of background investigators. “For the longest time there has been a lot of pressure on investigators to complete cases,” said Henderson. Background investigators are…


AMEN! This should not be a for-profit game.


Let's see, an impossibly confusing Tier system with a complete lack of training, while working more complicated cases case (MAVNI, translator, etc.), all while demanding more and more production.

Let's not forget the all stick and no carrot approach as well, doesn't matter how many issues were covered or how much investigation you had to do, how long the report is, you miss one thing, RZ!


William Henderson is the man. He summed up nicely the biggest issues with the low morale among investigators. I think a for-profit company can do as good a job or better than the government. We saw that with Keypoint prior to it being taken over by a private equity firm and the installation of a titular CEO. Since then the pressure to maximize profits and push, push, push to close cases has gotten ludicrous. Constant and ever-changing stunts to churn out cases faster is so demoralizing to investigators and thinning out the investigator ranks quickly. Every job requires you sometimes have to go a little above and beyond sometimes to be satisfied with your work. To do so now, in the investigator job, is self-defeating. You will never receive harassing phone calls or emails for doing a half-assed job. You will the aforementioned and veiled threats of termination if you miss some production mark and some artificial due dates (ACDs). This is always hanging over investigators and they can never find any security or peace of mind in their job.


He really hits the nail on the head at the end of the pod cast about being able to learn from your compatriots. I can remember a time when my closest co-workers and I tried to make time to do a luncheon at least once a month and they were very informative from a knowledge sharing stand-point, but sadly those days have been at least 5-7 years ago now.

And from a training standpoint, I for one refuse to train anymore, because I'm tired of wasting my time with people who will leave after as little as six months in, once they've seen the light-of-day with the proverbial "rest of the story" as the late and great Paul Harvey so eloquently stated! At the end days with USIS (and now KGS) they did not deserve anyone they were managing to hood-wink into this industry!