I’m hoping no one else has had to deal with this particular situation before, but maybe someone can help provide some insight for me. I was notified by my recruiter that my application was being discontinued and that I’d need to wait a year to reapply. Less than a week later my dashboard was back to saying I was in active processing. I informed my recruiter of this and she made no comment about the discrepancy and simply said to wait to receive my letter. A month later I get the denial letter which gives no specific reason for the denial and says I’m free to reapply. A new job posting is listed for the same position so I go to reapply, but once again my dashboard is still saying I already have an application in review.
This time I emailed the general help line to inform them that my application was supposed to be discontinued and ask if there is an error in the system. I received a reply saying I still had applications in review. I emailed my recruiter a second time asking her to call me since this is a confusing situation and I’d like to speak on the phone with her to clarify things. I get a response saying she will not call me because she has nothing more to say to me and that any further questions would need to be sent in a letter to the employee relations office. The job posting closes in a week so I don’t have time to wait another month for a reply as to why my dashboard is still indicating my applications are active. One party is insisting my application is active, the other is refusing to talk about it, and now I feel like I have an application in limbo with no point of contact anymore.
Does anyone know if the system the general help line uses to check application status and the system the recruiter uses aren’t the same?