SCI (or other Clearance) Information Missing

When there is information missing from JPAS and/or Scattered Castles in relation to your clearance and accesses, what are you supposed to do? The prior FSO was contacted - they were incapable of helping and SO for contracting company as well.

I am told that F/SOs are supposed to duplicate their information from their primary system to JPAS, or other systems so this issue could be resolved for people like myself.

Due to this dilemma, of not having my SCI show in either SC or JPAS, I am unable to use my SCI that I worked hard to get and now missing out on job opportunities due to that. Is there a way to get documentation to show this to other F/SOs?